Returns & Exchanges
At Teapigs, we want you to be completely satisfied with your brew. If your tea or accessories aren't quite right, you can return unopened products within 30 days of receipt for a full refund or exchange.
Contact Our Team
Email our customer service team with your order number and reason for return to receive a returns authorization code.
Pack Your Items
Ensure the tea is in its original, unopened packaging and securely wrap any teaware to prevent damage during transit.
Ship the Package
Affix the provided returns label or address the package to our warehouse and drop it off at your nearest authorized postal point.
Receive Your Refund
Once we receive and inspect your items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing